Brain in hand - personal technology for independant living

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Do you want to join a revolution… supporting organisations to use assistive technology to transform the lives of people with autism, mental health problems and other conditions?

Then we want to hear from you!


About us

We are a young, fast growing technology company based in Exeter, in the beautiful county of Devon.

Brain in Hand has developed innovative technology which supports people to live more independent and fulfilling lives.  Our main focus to date has been on people with Autism and Asperger’s syndrome, but we are increasingly applying this to other areas such as acquired brain injury or broader mental health conditions. We have clients all over the country and the list is growing quickly.  We work with Local Authorities, the NHS, private and third sector providers as well as individuals who use Brain in Hand by themselves.  Brain in Hand is helping them improve outcomes for users and, of course, helping users be the best that they can be!

For full details about available roles, job descriptions and how to apply, see below.

Business Development Manager, Central Region

Brain in Hand is an award-winning software company, offering a system to support people with autism, mental health conditions, learning difficulties and brain injury, that’s proven to increase independence, transforming lives. Unique in its offering, it has endorsement from the country’s leading autism charity, and sells its system into Local Authorities, Higher Education, schools, NHS, and is growing fast.

To keep pace with demand and capitalise upon opportunities, we’re looking to recruit a business development manager to grow our existing customer base, whilst driving the sales cycle from prospect identification to initial customer engagement and ultimately close the sale.

You will be supported by a strong implementation team, and good office based sales and marketing, but will also be required to work autonomously and demonstrate initiative to identify and qualify new business prospects.

Our ideal candidate is an experienced professional with experience selling into the Local Authority and / or Higher Education sector. Goal-oriented, you will have a proven track record of delivering results against targets, form strong customer relationships, be a strong communicator and hold exceptional people skills.

The role will be responsible for the Central region, reporting to the UK Business Development Director. The position will suit a motivated sales professional who is looking to develop their career whilst adding significant value to a growing organisation.
Geography: Responsibility for Brain in Hand’s Central region, which covers Wales and West Midlands, East Midlands and the East of England.

Key responsibilities include: 
* Liaise with business development director to develop sales plan for central region
* Identify, pursue and convert new sales leads, working with our PR and marketing leads, and with telesales support.
* Liaise with existing customers to identify and create opportunities for growth. 
* Develop and submit compelling sales proposals. 
* Conduct commercial negotiations. 
* Gather client feedback, develop customer advocates, who will participate in case studies, video, press work etc. 
* Sales pipeline management, including annual and quarterly forecasting, monthly reporting, CRM management 
* Support marketing communications and specific campaigns across the region, including developing sales material 

* Input to our outward facing communications e.g. website, social media, direct mail and thought pieces. 
* Ensure excellent client service and client experience. 
* Stay up to date with new product features and implementation approaches.

Experience and Skills:
* Up to three year’s experience in Public Sector sales. 
* Healthcare, or a product/service with an in-depth complex purchase, is an advantage. 
* Empathetic and consultative approach to understanding customers’ needs and introducing suitable solutions. 
* Able to demonstrate an understanding of, and commitment to, excellent customer service.
* Strong influencing and negotiating skills. 
* Good written and verbal communication skills. 
* An ability to work both independently and as part of a team. 
* Good organisational skills. 
* An ability to work under pressure and to deadlines. 
* Experience with CRM systems. 
* Proficiency with MS Office Suite, particularly MS Excel.

This position will be field based and as there will be travel involved with the role, you will need your own transport and hold a clean, valid driving licence.

Salary: £35-37k base salary, with attractive commission package.

Please apply with your CV and a covering letter to: Closing date – 20 July 2018.

Business Support Manager

Business Support Manager, Brain in Hand Ltd

Based at: The Innovation Centre, University of Exeter

Full time with salary range: £21k to £24k pa

Reporting to: Chief Finance Officer


The role and person specification

We are looking for a Business Support Manager to join our team and play a key role in building a customer-focused, agile organisation with employees who are properly supported to do their jobs to the best of their abilities.

Our ideal candidate is somebody with experience of HR processes and Office Management, with excellent organisational skills, interpersonal skills and attention to detail.  The role will also involve basic Finance related tasks so numeracy and accuracy are very important, although previous experience in this area is not essential.

We are a growing team and this is an excellent opportunity to utilise and expand your skills as you will be involved in every aspect of supporting us.  You’ll be a key player in activities such as investigating potential new office premises, ensuring all our new starters are properly welcomed into the team, considering how data protection requirements might affect how we conduct our business and helping to ensure our customers pay us on time.

The role will be based at our head office on the University of Exeter campus, reporting to the Chief Finance Officer.  It will suit a self-starting individual who wants to develop their career with a proactive, exciting and rapidly growing technology-based business.

To apply, please email a tailored CV and 1 page covering letter outlining why you feel you would be particularly suited to taking on this role to  If you would like to discuss any aspect of the role or application process in more detail, please call Anne Stenning (CFO) on 01392 247909 for an informal chat.


Closing date: 10am on Monday 2nd July 2018


Tasks include but are not limited to:


  • Work with managers to help embed HR processes across the company
  • Administer and review HR processes to ensure all staff are treated consistently and fairly
  • Review, revise as appropriate and coordinate the induction process for all new starters
  • Maintain organisation chart including departmental responsibilities
  • Line management responsibilities for Administration Support Officer

Office Management

  • Work with CFO to research and investigate potential new office premises
  • Ensure DSE assessments are conducted regularly for all employees
  • Manage all aspects of the office accommodation e.g. ensuring sufficient office equipment is available and fit for purpose, reviewing and rearranging the office layout as required, conducting regular basic health and safety checks
  • Team support – oversee train and hotel booking, expense claim processing, room bookings, parking permits and other adhoc duties as required


  • Review and approve sales and purchase invoices
  • Oversee the setup of new suppliers and customers
  • Oversee bank reconciliation
  • Follow up with customers if invoices are overdue and highlight any potential payment problems to the CFO
  • Generate reports from the finance system
  • Assist CFO with other accounting tasks as required

Policies and processes

  • Review internal work processes in conjunction with those responsible for their implementation to ensure the processes are complete and up to date
  • Assist CFO in ensuring data protection considerations are properly embedded across the team and within our work processes
  • Manage policies and processes on the company website


Skills and Experience:

  • Able to take the initiative, be self-sufficient and be responsible for own work
  • Able to plan and identify priorities and see tasks through to completion
  • Excellent organisational and inter-personal skills
  • Numerate with an excellent attention to detail
  • An ability to work under pressure and to deadlines
  • Have own ideas and be able to shape them collaboratively
  • Excellent communication skills – written and verbal
  • An ability to work both independently and as part of a team
  • Proficiency with MS Office Suite, particularly MS Excel
  • Awareness of, and ideally experience of, dealing sensitively with HR issues
  • Experience of working in a start up / small business (desirable)
Ongoing Recruitment - Specialist Trainers

Specialist Trainers: Self-Employed, UK-Wide, Competitive Hourly Rate


We are always interested to hear from outstanding, motivated individuals with the skills to support end-users to

  • Set-up their Brain in Hand accounts
  • identify barriers to achieving their goals
  • build strategies to overcome them
  • input their strategies and so they are available when they need them the most.

Sessions may be delivered in users’ own home, or at their place of work or education.  On occasion you may also train small teams of supporters to use the system and appropriately implement Brain in Hand into their working practices.


Trainers will need to have professional or personal experience of supporting those with mental health difficulties, autism or brain injury and an understanding of the impact these conditions may have on learning, confidence and independence would be very valuable in this role.

An understanding of person-centred working and solution-focused techniques is essential, as well as experience in coaching/training/mentoring individuals.  However, most important is the ability to communicate and quickly build rapport with people who might find communication difficult.

A good working knowledge of support and funding available within health/social care/education would be an advantage, but not essential.  However, you must be confident working with basic technology – iOS and android phones, downloading apps, accessing the internet on laptops/PCs, using Skype, etc.


This is an open-ended application process and we would currently particularly like to hear from individuals in Scotland, London and the South East.  Applicants must have their own transport.

If you are looking for an exciting new project to supplement your existing work, please register your interest with us by submitting a CV, and a short (one-side of A4 max) covering letter outlining your suitability for the role, to Sarah Todd on

Applying for jobs

Applications can be emailed to or direct to the email address specified in the role advert.

“It’s so rewarding to be part of a team which enables people to implement person-centred technology that helps individuals to transform their lives and achieve their goals.”

Laura Newton, Implementation Director, Brain in Hand

Latest News

See us at the Autism Show

The Autism Show is the national event for autism, offering more information, help and advice on autism (including Asperger syndrome) than anywhere else in the UK. We will be on the National Autistic Society stand in London, Manchester and Birmingham, demonstrating the Brain in Hand system, and offering a special 10% discount to show attendees. read more


#Focus5 Helps Young People Achieve with Brain in Hand

Young people aged 15-18, across Devon, Somerset, Torbay and Plymouth, who are socially excluded, unemployed, or are economically inactive are being supported by a project called #Focus5. Funded by the European Social Fund and the National Lottery, through the Big Lottery Fund, the project aims to provide in-depth support to 490 young people, helping to read more


Read all our news stories

Our case studies

Employable Me's Erica won't go to work without her Brain in Hand

Erica, 46 from the Wirral was diagnosed with Asperger syndrome when she was 32. She has been unemployed for the past six years. Erica finds social interaction at work hard, she feels people don't always understand her and sometimes see her as being less intelligent, because of her facial expressions. Read more >>

Read all of our case studies