This page contains our full list of policies, procedures, terms and conditions relating to Brain in Hand licences and Brain in Hand Specialist Training. For further information, workbooks, videos and resources to help you with your Brain in Hand please visit or Individual User or University Student support pages.
If you have any questions please email us or call 01392 247909 to speak to a member of the team.
You can also visit our feedback page at any time to tell us about your experiences of using Brain in Hand or of your Specialist AT Training.
Brain in Hand Licence Terms & Conditions
Read the full terms and conditions for using Brain in Hand :
If your licence is provided to you by your organisation, and not purchased direct or funded via Access to Work or DSA, please visit your organisation’s support site for your specific Terms and Conditions.
If Brain in Hand or a Brain in Hand Facilitator is concerned about your wellbeing or safety they can notify other services, as necessary, in line with their own Safeguarding policies. Please click here to view our Safeguarding Policy.
Information Governance and Data protection
Cancelling or rearranging your Brain in Hand Specialist Training
You can rearrange or cancel your Specialist AT Training sessions direct with your Specialist Trainer, or you may email us at DSA@braininhand.co.uk. Please give at least 24 hours notice to cancel or rearrange a Specialist Training session.
Cancelling your Brain in Hand licence
To cancel your Brain in Hand University Edition licence or National Autistic Society Facilitation Service you must do so in writing. Download a Cancellation Form and post it to us at the address below or email us at firstname.lastname@example.org from the email address specified on your account.
Making a complaint
If you would like to make a complaint about Brain in Hand or any of our associated services please first read our Complaints Procedure and then email us or call 01392 247909 to speak to a member of the team.
Intellectual property compliance notice and takedown policy
Brain in Hand recognises that it has a responsibility to the environment beyond legal and regulatory requirements. Please click here to view our Environmental Policy Statement.
Frequently Asked Questions
Please read our FAQs, if you have any questions about your Brain in Hand that our materials have not answered.
If the FAQ’s still do not provide you with an answer to your question, please email us or call 01392 247909 to speak to a member of the team.
Please visit our feedback page at any time to tell us about your experiences of using Brain in Hand or of your Brain in Hand Specialist Training.