Brain in hand - personal technology for independant living

Last Modified 6th March 2017

It is important to Brain in Hand that your privacy is respected, this has been a strong principle of ours since we started.

Brain in Hand provides a service to help our users. Our privacy Policy helps explain how some of your information is collected.

Permissions that are required to run our service
To provide the best experience possible we require access to your some of your phone’s information and its network state. This is to allow us to inform you when the application cannot connect to the internet and send a response to our servers. Brain in Hand will run code when your phone turns on to ensure that any reminders that you have are correctly set up again after your phone has restarted.

We do not access any of your phone’s information in the running of the Brain in Hand application.

Information that is automatically collected
As part of an ongoing understanding of how our applications are being used we record what pages in the application you use via Google Analytics and  In addition to this, with our mobile applications we record crash information via, so that we can quickly respond to and fix any issues that arise with our service.

Website (
We do not use cookies in providing our service. When you log in, your details are temporarily stored in your browser. This information is then passed to our servers every time a connection is required.
Cookies are generated as part of using Google Analytics. Please see their privacy policy for details as to how this information is used.

Information that you provide
When you press a response or choose a solution, the information about this response is securely recorded on our servers; this is used to provide our service. Your information is assigned to a unique User ID.

How we use your information
All information entered onto your Brain in Hand account will remain confidential and be used by Brain in Hand solely for support and administrative purposes within the terms of the Data Protection Act 1998.

We will use the information that you provide and information that is automatically collected to generate anonymized data reports for your licence purchaser or service provider. This is used to assess how you use Brain in Hand and allows us to tailor the service that we offer to better suit you.

Like many software applications, Brain in Hand works by making use of the data stored on your smart phone/device and in your secure website. We therefore also recommend that to protect your data you use a code or password on your smart phone/device. If you lose your phone or smart device you can access your content again by logging in on an alternative device. If at any point you would like all your data to be deleted, you can contact Brain in Hand and instruct us to do so.

Updates to our Policy
We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy.