Additional privacy information for registered Brain in Hand users 

1. Personal and Demographic data:  

a. This can include your name, email address, mobile number, demographic data, postal addresses, details about your university and/or workplace

b. It can also include contact details for your emergency contact, your nominated supporters, personal responders or support provider. 

2. Sensitive information
   

   a. We collect information in our referral and registration process such as your personal description of your needs, goals, circumstances or preferences to help us ensure that Brain in Hand is right for you. It can also include special category information you choose to disclose to us including: health information, gender identity and sexual orientation and ethnicity. It can also include information gathered from a professional referrer such as a support worker, if you are referred rather than self-referring. We only use this information when necessary and we do not use all the data for all the purposes given in the table above; 

   b. This category also includes sensitive information that registered BiH users reveal to us during:  
   
   

   i. contact with the on-demand Human Support e.g. call recordings or text/email transcripts, and summary notes left on your account; 

   ii. contact with external safeguarding partners if required; 

   iii. contact with a coach, e.g. your session notes, session recordings and transcripts if made, or other records kept by the coach, such as Risk Assessments. You will be able to opt out of video recordings and transcripts, but in this case manual notes will be made instead; 

   iv. contact with a BiH representative, e.g. emails, text/chat transcripts or call recordings or notes. 

    

3. Your Brain in Hand content:

a. We collect this when you input it into your account via our website, mobile apps or use and share supporting resources such as your Personal Workbook. 

b. This is information about the events, activities, mood tags, comments, problems, and solutions that make your BiH account personalised and useful to you. 

      4. Activity information on how you use Brain in Hand Services

a. For registered BiH users we will collect:

i. any phone number used to call BiH;

ii. a record of time spent with your coach. 

iii. Statistical interaction with the digital tools and human support, such as when you use BiH and how often; or through evaluation of your progress using BiH and your feedback on the service you have received; 

iv. If applicable, information on your activity, progress, and use of the services to your funder 
 

        5. Technical information on your visit to the Brain in Hand website or apps

a. This is information we collect from your use of our website and mobile applications, such as the frequency at which you use different features or pages of the website or app.  

b. During each visit to our website or mobile application, we also automatically collect the following technical information: 

i. the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions; 

ii. operating system and platform; 

iii. Information about your visit, including the full Uniform Resource Locators (URL), clickstream (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, mouse-overs, button presses, swipes, and methods used to browse away from the page); 

         6. Information that you have explicitly agreed that we can use in case studies or research

a. We may also ask you to tell us more about your story and how BiH has supported you. In these cases, we will ask for your specific consent and what information you are happy to be shared as part of the case study. 

         7. Third-party calendar data  

a. If you choose to connect your Gmail, Outlook or Apple calendar account to your BiH account, we will collect and use data from it in your BiH apps. See more information on third-party calendar integration in the section below.