Engagement Support Officer (Service Delivery) – 3m Temporary Contract
Anticipated 2-3 days per week
£8.50-£9.00 hourly rate
Zero hours, 3month temporary contract
Office-based in Exeter
Reporting to the Service Delivery Manager
Our Service Delivery team is responsible for ensuring that our customers have a first-class experience, from their initial enquiry about our services to being established Brain in hand users. The team deals with requests for information, orders and purchases, liaises with family members and support organisations and coordinates the set up and delivery of the ongoing specialist support for Brain in Hand users.
Due to our continuing and rapid company expansion we are looking for a self-motivated, enthusiastic and customer-focussed person to support the engagement of our customers.
Our Engagement Support Officer’s primary role is to provide proactive support to the business in relation to our individual Brain in Hand student customers and their supporters.
The focus of the role is to contact students, and their families, to encourage uptake where Brain in Hand has been recommended but they have not yet engaged with their support.
Please read the full role specification and skills and experience required before applying.
The Application Process
If you are looking to be part of a passionate, fast-growing team, please register your interest with us by submitting a tailored CV and a short (one-side of A4 max) covering letter outlining your suitability for the role.
Applications should be addressed to Sarah Todd, Service Delivery Director, at HR@braininhand.co.uk.
The closing date for this role is 10am on Monday June 10th. Please apply early as the advert may be closed sooner if a high level of applications are received.
Brain in Hand Specialists
Self-Employed, UK-Wide, Competitive Hourly Rate
We are interested to hear from outstanding, motivated individuals with the skills to support a caseload of end-users to:
- identify barriers to achieving their goals
- build individual strategies to overcome them
- set-up their Brain in Hand accounts
- input their strategies so they are available when they need them the most
- use Brain in Hand collaboratively with their supporters.
Sessions may be delivered in users’ own home, or at their place of work, education or support. On occasion you may also support Programme Managers in training small teams of supporters to use the system and appropriately integrate Brain in Hand into their working practices.
Skills and Experience
Potential Brain in Hand Specialist Trainers must have:
- professional or personal experience of supporting those with mental health difficulties, autism, SpLDs or brain injury
- an understanding of the impact hidden impairments may have on learning, confidence and independence
- an understanding of person-centred working and solution-focused techniques
- experience in coaching / training / mentoring individuals
- patience and the ability to communicate and quickly build rapport with people with anxiety or who might find communication difficult (both written and verbally)
- the ability to manage and prioritise your own time and caseload, and work to strict deadlines
- the ability to coordinate others
- attention to detail / accuracy
- flexibility to suit the needs of the business and be a team player.
You must also be confident working with technology – iOS and Android smartphones and tablet devices, downloading apps, internet and wifi connectivity on laptops / PCs / devices, cloud-based software, using Skype, etc.
We would welcome applications from those:
- who have experience within occupational therapy, speech and language therapy, IAPT services, SEN provision, social work, or vocational rehabilitation
- with experience working within HE or FE student support (disability or mental health) or DSA funded provision (Specialist Mentoring or Specialist Study Skills)
- with experience working within job coaching, supported internships or supporting the delivery of Access to Work funded provision.
A good working knowledge of support and funding available within health and social care, education or workplace would be an advantage, but not essential.
Applicants must have their own transport or good links to public transport.
If you are looking for an exciting new project and to be part of a passionate, fast-growing team, please register your interest with us by submitting a CV and a short (one-side of A4 max) covering letter outlining your suitability for the role.
Applications should be addressed to Sarah Todd, Service Delivery Director, on HR@braininhand.co.uk.
This is an open application process. We typically have a number of intakes per year and so would welcome speculative applications at any time.
We are particularly interested in hearing from people who are located in Bristol, Swindon, London, Cambridge or Norwich.