Brain in hand - personal technology for independant living

Font size: A A A
Contrast: A A

Do you want to join a revolution… supporting organisations to use assistive technology to transform the lives of people with autism, mental health problems and other conditions?

Then we want to hear from you!


About us

We are a young, fast growing technology company based in Exeter, in the beautiful county of Devon.

Brain in Hand has developed innovative technology which supports people to live more independent and fulfilling lives.  Our main focus to date has been on people with Autism and Asperger’s syndrome, but we are increasingly applying this to other areas such as acquired brain injury or broader mental health conditions. We have clients all over the country and the list is growing quickly.  We work with Local Authorities, the NHS, private and third sector providers as well as individuals who use Brain in Hand by themselves.  Brain in Hand is helping them improve outcomes for users and, of course, helping users be the best that they can be!

For full details about available roles, job descriptions and how to apply, see below.

Support Officer (Service Delivery)


Support Officer (Service Delivery) x2 posts

30-40 hours per week, £17,123FTE starting salary (reviewed at 3 months)
3month contract with potential for permanent position(s)
Office-based in Exeter
Reporting to the Service Delivery Manager


Brain in Hand is a dynamic and rapidly growing technology company with a mission to transform the lives of people with autism, mental health difficulties and neurological conditions using cloud-base software and high quality in-person and remote specialist support.

Our Service Delivery team is responsible for ensuring that our customers have a first-class experience, from their initial enquiry about our services to being established Brain in hand users. The team deals with requests for information, orders and purchases, liaises with family members and support organisations and coordinates the set up and delivery of the ongoing specialist support for Brain in Hand users.

Our users access Brain in Hand via a range of funding streams including Education Health & Care Plans, Disabled Students’ Allowance, Access to Work Grants and private purchase.

Due to our continuing and rapid company expansion we are looking for a self-motivated, enthusiastic and customer-focussed person to support the engagement of our customers.


Role Specification

Our Support Officer’s primary role is to provide responsive support to the business in relation to our individual Brain in Hand student customers and their supporters.

The role will focus in the large part on our students within Higher Education but will also support those in other sectors.

Key tasks within the role include but are not limited to:

  • Processing new quotes and orders, from receipt through to completion – including invoice generation and resolving queries
  • Responding to telephone, email and text enquiries and requests for information from customers within set time frames
  • Coordinating the delivery of our services, including the allocation and creation of licence subscriptions and the allocation and logging of Specialist Support delivery
  • Supporting our Specialists where needed with booking of Specialist Sessions and processing of timesheets and invoices
  • Contacting students, and their families, to encourage uptake where Brain in Hand has been recommended but they have not yet engaged with their support
  • Maintaining and updating client and customer records (data entry)
  • Collating information and undertaking simple data analysis to produce activity reports.

This list is not exhaustive, and other tasks and projects will emerge to suit the needs of the team and the business.


Please click here to view the full job specification prior to applying.


The Application Process

If you are looking to be part of a passionate, fast-growing team, please register your interest with us by submitting a tailored CV and a short (one-side of A4 max) covering letter outlining your suitability for the role.

Please click here to view the full job specification prior to applying.

Applications should be addressed to Lynn Bowman, Service Delivery Manager, at

The closing date for this role is 4pm on Friday 20th September.

Please apply early; the advert may be closed if a high level of applications are received.


Brain in Hand Specialists

Applications are currently closed for this role. Please check back soon for updates.


Brain in Hand Specialists
Self-Employed, UK-Wide, Competitive Hourly Rate

We are interested to hear from outstanding, motivated individuals with the skills to support a caseload of end-users to:

  • identify barriers to achieving their goals
  • build individual strategies to overcome them
  • set-up their Brain in Hand accounts
  • input their strategies so they are available when they need them the most
  • use Brain in Hand collaboratively with their supporters.

Sessions may be delivered in users’ own home, or at their place of work, education or support.  On occasion you may also support Programme Managers in training small teams of supporters to use the system and appropriately integrate Brain in Hand into their working practices.


Skills and Experience

Potential Brain in Hand Specialist Trainers must have:

  • professional or personal experience of supporting those with mental health difficulties, autism, SpLDs or brain injury
  • an understanding of the impact hidden impairments may have on learning, confidence and independence
  • an understanding of person-centred working and solution-focused techniques
  • experience in coaching / training / mentoring individuals
  • patience and the ability to communicate and quickly build rapport with people with anxiety or who might find communication difficult (both written and verbally)
  • the ability to manage and prioritise your own time and caseload, and work to strict deadlines
  • the ability to coordinate others
  • attention to detail / accuracy
  • flexibility to suit the needs of the business and be a team player.

You must also be confident working with technology – iOS and Android smartphones and tablet devices, downloading apps, internet and wifi connectivity on laptops / PCs / devices, cloud-based software, using Skype, etc.

We would welcome applications from those:

  • who have experience within occupational therapy, speech and language therapy, IAPT services, SEN provision, social work, or vocational rehabilitation
  • with experience working within HE or FE student support (disability or mental health) or DSA funded provision (Specialist Mentoring or Specialist Study Skills)
  • with experience working within job coaching, supported internships or supporting the delivery of Access to Work funded provision.

A good working knowledge of support and funding available within health and social care, education or workplace would be an advantage, but not essential.

Applicants must have their own transport or good links to public transport.


Application Process

If you are looking for an exciting new project and to be part of a passionate, fast-growing team, please register your interest with us by submitting a CV and a short (one-side of A4 max) covering letter outlining your suitability for the role.

Applications should be addressed to Sarah Todd, Service Delivery Director, on

This is an open application process. We typically have a number of intakes per year and so would welcome speculative applications at any time.

We are particularly interested in hearing from people who are located in Bristol, Swindon, London, Cambridge or Norwich.



Applying for jobs

Applications can be emailed to or direct to the email address specified in the role advert.

“It’s so rewarding to be part of a team which enables people to implement person-centred technology that helps individuals to transform their lives and achieve their goals.”

Laura Newton, Implementation Director, Brain in Hand

Latest News

Try. Learn. Improve.

Jane Stevens is Wigan Council’s Head of Assistive Technology, a role that has come a long way since she first moved into the field in 2005. With a background in mental health practice, she connected immediately with the vision of a future in which technology would give people greater control over their own lives and read more


Brain in Hand on BBC Click

BBC Click is the BBC’s flagship technology programme, appearing on five channels across TV and radio as well as online. It aims to provide a user-friendly guide to the latest technology news in the context of today’s important issues. In a recent episode, BBC Click examined a technological approach to helping autistic people manage their read more


Read all our news stories

Our case studies

Employable Me's Erica won't go to work without her Brain in Hand

Erica, 46 from the Wirral was diagnosed with Asperger syndrome when she was 32. She has been unemployed for the past six years. Erica finds social interaction at work hard, she feels people don't always understand her and sometimes see her as being less intelligent, because of her facial expressions. Read more >>

Read all of our case studies