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Resources for Brain in Hand users

This page contains resources and downloadable information for people who are already using Brain in Hand.

If you are a student using Brain in Hand via the Disabled Students' Allowance (DSA), the resources you will need may be slightly different, so we would recommend that you click here to visit our 'Student User Resources' page.

For troubleshooting, including technical information such as device compatibility requirements, click here to visit our troubleshooting page for users.

Extra support can be requested at any time by contacting Brain in Hand - you can call 01392 247 909, email, or get in touch via social media (click here for more details on our 'Contact Us' page).

If you'd like to tell us about your Brain in Hand experience, you can give feedback (anonymously if you would prefer) by clicking here to visit our feedback page.


If you would like to refer yourself or someone else for Brain in Hand, please click here to access our referral form. This form is for you if you need to:

  • Make a Brain in Hand self-referral – if you would like to purchase Brain in Hand for yourself or if you have funding to use Brain in Hand and need to tell us about yourself
  • Request Brain in Hand for a family member or friend – if you would like to purchase Brain in Hand on behalf of someone else or if they have funding to use Brain in Hand and you are supporting them to self-refer
  • Request Brain in Hand for someone you support – if your organisation is funding Brain in Hand support for a service user.

Workbook and useful information

Our workbook has been designed to help guide you and your supporter through setting up your Brain in Hand together. You can download it below.

We've also created copies of a couple of specific pages from the workbook: the Diary Events worksheet and Unplanned Events worksheet are available from the list of documents below, in addition to the full workbook.

Plus there are a few useful documents about how to make sure your device is suitable for Brain in Hand and how to use some of its most helpful features.

Links & Documents

Video tutorials

We've created some video tutorials which you can watch to learn more about how to use Brain in Hand.

These videos can be viewed via your Brain in Hand account homepage, or you can click the links below to see them on YouTube.

Terms and Conditions, Guidelines, and FAQs

You can read the full terms and conditions for using your Brain in Hand system by clicking here to visit our 'User Terms and Conditions' page. This page also contains information about our safeguarding, complaints, and cancellation procedures.

For information about the Traffic Light Response Services provided by Medvivo and the National Autistic Society, please download the relevant document:

You may also find the following pages useful:

If you have any questions which have not been answered in any of the available materials, you may wish to click here to view our 'Brain in Hand FAQs for Users' document.

You are of course welcome to get in touch with any questions at any time by calling us on 01392 247 909, emailing, or contacting us via Facebook Messenger.

Get in touch

If you would like to speak to a member of the team about any aspect of Brain in Hand, you can email us at or call 01392 247 909. You can also reach us via Facebook Messenger, the live chat on this website, or the contact form below.