Privacy Notice

 

Brain in Hand Limited is committed to protecting and respecting your privacy. Please read the following notice carefully so that you understand your rights in relation to your personal data including how your personal data will be collected and processed. 

 

Last updated: 27th March 2025

1.1. Who are we? 

We are a limited company registered in England and Wales with a registered office at Broadwalk House, Southernhay West, Exeter EX1 1TS, contactable at dpo@braininhand.co.uk.

For the purpose of the UK General Data Protection Regulation (‘UK GDPR’), we are the data controller when you use Brain in Hand services. 

We may update this statement to reflect changes to our business, product, or service where relevant to the information we collect from you and how we use it.

In this Privacy Notice, where we say ‘you’ or ‘your,’ this means either you or any authorised person acting on your behalf. Where we say ‘we,’ ‘us’ or ‘our,’ this means Brain in Hand Limited. We may also abbreviate Brain in Hand to ‘BiH.’ 

1.2. What is Brain in Hand? 

Brain in Hand is a personalised digital and human support system designed to help people reduce anxiety, manage overwhelm, and feel more organised. We provide practical digital tools, personalised coaching and on-demand human support.

It combines a mobile app (native Android and iOS apps available on app store), web-based tools (web application hosted at: secure.braininhand.co.uk for managing a user’s account), and personalised human support via a 24*7 response service  and booked in coaching sessions, providing users with practical strategies, real-time assistance, and reminders to build confidence and independence.

The app offers a structured way to plan and manage activities, with features like customisable prompts and crisis alerts  to reach out to trained supporters if needed. Brain in Hand is widely used in education, employment, and healthcare settings to support neurodiverse individuals. 

1.3. About this Privacy Notice 

The type of personal data we collect about you and how we use it will depend on your relationship with Brain in Hand (BiH):

  • Are you visiting our public website?
  • Are you a registered or registering BiH user?
  • Are you associated with a BiH user as a professional referrer, personal supporter, personal responder or emergency contact?

The information given on this page applies to all types of users. You can use the links below to see detailed information specific to the different types of user.

1.4. Your Rights 

The UK GDPR provide you with a range of rights, which are: 

  1. The right to be informed – right to be informed about the collection and use of their personal data; 

  1. The right to access – right to request us for copies of your personal information; 

  1. The right to rectification – right to request that we update the personal data that is inaccurate, incorrect or incomplete; 

  1. The right to erasure – right to request that we delete your personal data; 

  1. The right to restriction of processing – right to request that we restrict the processing of your personal data; 

  1. The right to data portability – right to request that we transfer the personal data that we have collected about you; 

  1. The right to object – right to object the processing of your personal data, for example for marketing purposes; 

  1. The right to withdraw consent – the right to withdraw the consent for data processing at any time; 

  1. Rights related to automated decision-making including profiling - right not to be subject to a decision based solely on automated processing, including profiling. We do not intentionally carry out such activities 

You can exercise your rights free of charge unless certain exemptions apply such as if the request is manifestly unfounded or excessive.  Under certain circumstances, these rights may not apply to you.

If you need any clarification on your rights or you want to exercise your rights, please contact us at dpo@braininhand.co.uk.

1.5. Sharing Data 

We may share your personal information with third parties where required by law, where it is necessary to deliver our services to you or administer the working relationship with you, or where we have another legitimate interest in doing so. Personal Data will only be shared with third parties where it is strictly necessary to do so and in compliance with data protection laws. 

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We also require third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. 

1.6. Data Export 

We will not transfer Personal Data outside the UK and EEA or to a third country in the absence of an adequacy decision by the European Commission made in accordance with UK GDPR Article 45 or without the appropriate additional contractual clauses or data addendums provided by UK and EU data regulators.  

If you have any questions about where data is stored, please contact us at dpo@braininhand.co.uk.

1.7. Cookie Notice

Information on the cookies we use is available from our cookie banner on the BIH website or BiH apps. 

1.8. Complaints 

If you wish to make a complaint about how we process your personal data, please contact us in the first instance at feedback@braininhand.co.uk and we will endeavour to deal with your request as soon as possible.  

This is without prejudice to your right to launch a claim with the Information Commissioner’s Office, who can be contacted at casework@ico.org.uk. You can find other ways to contact the ICO from their website.

1.9. Contact 

We have appointed a Data Protection Officer (DPO) who you can contact if you need clarifications about this Privacy Notice or anything else relating to your personal data. Please email our DPO at dpo@braininhand.co.uk 

1.10. Other Information 

You can use the links below to see detailed information specific to the different types of users.