Brain in Hand COVID-19 statement: What we’re doing – business as usual
We would like to reassure all our customers and users that we are doing everything possible to continue with business as usual.
Our entire team is now working remotely. They are available as normal by phone and email.
Our client records are held electronically, which means that our people will be able to access all necessary documentation and systems remotely whilst following our usual processes and controls, and do not need to access any physical files held in offices. Our existing cross-team and office working practices enable us to use our resources to support each other when necessary.
As we receive most of our client and member communication electronically, we can effectively run Brain in Hand without staff in our head office. We have contingency plans in place, should any of our team become unwell, for other staff to cover their work.
We are taking every effort to mitigate the impact for our clients in this situation.
The response service purchased through Brain in Hand is operating as normal. Current users will continue to have access to the traffic light support system.
We have the capability to provide remote set up sessions for users. This means making full use of video conferencing and phone support and adapting our response to our users.
We have excellent capability to host remote meetings and will happily help clients to make the most of this facility.
We hope that in some small way our support system might help our users cope better with these extraordinary times.
If you have any questions, please call us on 01392 247909 or email firstname.lastname@example.org.
Delivering support services using assistive technology.
Brain in Hand’s professional support system gives people easy access to personalised digital self-management tools and human support. Always available via mobile, it helps with remembering things, making decisions when anxious or confused, and coping with unexpected events.
Suitable for people with a range of neurodiverse and mental health difficulties, Brain in Hand improves confidence, enables people to cope with anxiety, and increases independence. It also reduces demand on carers and support services.
Brain in Hand works particularly well for those having to managing challenging environments, transitioning into independent living, starting work, or navigating through higher education. It provides access to personalised strategies and help if needed, to keep the day on track.
Whenever we provide support to an individual, we tailor it to their own unique needs – and, just as importantly, their own unique strengths and goals. This takes the form of one to one planning sessions with Specialists and users to build strategies into the software that they can access via mobile when they need too. Brain in Hand is much more than just an app; it is a complete support system linking the individual, their supporters or carers, and support teams together.
Brain in Hand is available for purchase as a private licence, or via funding pathways: allowances available to individuals for independence, study, or work can be used to purchase the system, or it can be provided by support providers such as local authorities or charitable organisations. If you are a carer, supporter, family member, or potential Brain in Hand user who would like to know more, click here.
If you are a healthcare organisation, CCG, Local Authority or charitable organisation who would like to integrate Brain in Hand within your existing services, helping you to improve outcomes and extend your reach, please click here for more information.
For the end user Brain in Hand includes:
Personalised user setup with a Brain in Hand Specialist – Every licence holder receives personal planning sessions with a specialist. Tailored to each person’s needs with a focus on strengths and goals, the specialist assist with populating the software with the user’s individual strategies, help them understand the features and how to access support via the traffic light system.
Cloud based, feature-rich software and mobile application – Brain in Hand gives easy access to the user’s coping strategies, reminders, diary and planned activities, as and when they are needed. Additional support can be requested via a traffic light system which is linked to the BIH responder service.
Linked responder support team – The Brain in Hand responder service is a non-medical support service providing extra help when needed. Accessed by one tap of the traffic light, a responder will contact the user by their chosen method (text, call or email) to see if they need a little more help to use their coping strategies and offer assurance. The responders are trained to listen and help users get back on track.
Brain in Hand data insights – Each licence holder has access to their timeline – a visual record of how and when they have used their Brain in Hand. This helps users to reflect on successes and challenges, as well as spotting patterns. Alone or with the help of a supporter, this can lead to new insights about anxiety triggers and help to shape new strategies.