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Live your life your way.

Do more, reach your goals, and build independence with a unique combination of human support and digital self-management tools.

You on your best day

Manage life's bumps in the road, the unexpected and unfamiliar, with simple digital tools and real human support just when you need it.

Brain in Hand is your link to the organised, calm, in-control you who knows exactly what to do when things get difficult. It's with you every step of the way, helping you to solve problems, stay on top of things, and manage anxiety so you can achieve your goals.

Young woman with earbuds in wheelchair

The integrated Brain in Hand system

Brain in Hand is a digital self-management support system for people who need help remembering things, making decisions, planning, or managing anxiety. It's not condition-specific, but is often used by people who are autistic, who have learning difficulties, or who are managing mental health challenges. Combining human support and digital self-management technology, Brain in Hand helps people live more independently.

Our system is approved by government departments and in use throughout health, social care and higher education settings across the UK.

Onboard

One-to-one support

A qualified specialist helps you to identify your goals, recognise strengths, and develop solutions to overcome problems. We support each of our users to get started in the right way and keep making Brain in Hand work best for you.

Softwaretools

Web and mobile software

Simple self-management features help with managing anxiety, remembering things, planning, and making decisions. It's all personalised on a secure web page and accessed on your phone or smart device whenever you need it.

24H

Round-the-clock support

Whenever you need some extra help, you can use a simple traffic light system to let someone know you could use some support. This could be a Brain in Hand responder, or someone who already supports you.

With Brain in Hand, you don't have to think about what to do when things are hard. You've already thought about it.

Joined-up, personalised care

We help support services across the UK to achieve truly personalised, joined-up care. Working with service providers every step of the way, we ensure smooth implementation and maximum impact.

Users have control over their own independence, accessing the services they need when they need them. This allows those who support them to reach more vulnerable people within existing resources.

Users

A combination of digital tools and human support, all based on research and evidence about what works, helps people build independence, feel more confident, manage their own difficulties, and achieve their goals.

Health and social care

We are working with over 60 local authorities and health teams to get the right support to the right people. With effective implementation support, we enable services to ensure each person is as independent as is right for them.

Education

Thousands of students across 80% of UK universities use BiH through the Disabled Students' Allowance. University teams are making the most of the system too, joining up all the right support and resources in one place.

Case Studies

Case Study
User experiences with Brain in Hand
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Case Study
Staying on track, solving day-to-day challenges
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Case Study
Managing panic with Specialist help
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Case Study
Kirklees Council
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Case Study
Wigan Council
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What we do

We champion user-led self-management: we help people to define their own path and support them to create the fulfilling, independent life they deserve, whatever that means to them.

Why we do it

We have a vision of a future that puts people in control of their own lives, managing independently where they can and easily accessing the right support when they need it. We are constantly working towards this goal.

How we do it

We build real, meaningful relationships with our users and our partner organisations. We don’t tell anyone what to do: we help them use their unique strengths and skills to achieve the goals that matter to them.

Grounded in research. Proven in practice.

We want Brain in Hand to improve lives and help organisations to deliver high-quality support more efficiently. From the start, we've invested heavily in engaging with researchers, commissioners, end users, and the academic community so we can better understand the impact our system makes for users and organisations.

You can download research papers and collaborative reports from the Links & Documents section below.

Download our Research Approach document

We have recently been granted a Small Business Research Initiative (SBRI) award. This funding will enable us to undertake research that will help us to improve our product’s capabilities and the overall experience for users and service providers, as well as demonstrating clinical and health economic impact.

We are delighted to have this opportunity and to have been recognised as an innovation that can make a difference.

Learn more about our SBRI win

Links & Documents

Careers with Brain in Hand

Service Delivery Team

Show Available Positions

Customer Support Officer - Head Office Exeter & home based

A Customer Support Officer’s primary role is to ensure that all our customers receive the same high standard of service throughout their Brain in Hand journey, providing proactive and responsive administrative and engagement support to the business. 

You'll need to be an effective communicator with strong customer service skills; this is a varied role, with tasks encompassing every part of our system delivery starting from a first new enquiry and following users throughout the entirety of their time with Brain in Hand.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This is an ongoing vacancy with no set closing date.

Download Spec

Brain in Hand Specialist

A Brain in Hand Specialist's role is to provide solution-focused and strength-based support to individuals who are autistic, neurodivergent, or are managing an anxiety or mental health condition.

Specialists help users to focus on building practical strategies within their software to overcome everyday difficulties. You'll work autonomously to engage with users to book and deliver sessions, manage your caseload, and work collaboratively with your Regional Engagement Manager to support your personal development.

Please download and read the job specification using the button below, then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This is an ongoing vacancy with no set closing date.

Download Spec

Regional Engagement Manager - North East and Yorkshire

We're looking for a motivated, skilled manager to oversee the support we deliver. The human side of our system is just as important as the digital; as Regional Engagement Manager, you'll make sure our users get the best support from our teams and the greatest benefit from Brain in Hand.

We are looking for a highly organised individual with strong analytical and problem-solving capabilities. You will be used to managing a remote team, providing leadership and mentoring to deliver consistent service excellence.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on Monday 15th November.

Download Spec

Programme Team

Show Available Positions

Programme Manager - Home based with some travel

The role of the Programme Manager is a crucial one - serving as the interface between the client and Brain in Hand to ensure our internal resources are aligned with the client’s needs and that they are deployed on time. Ultimately your goal is to manage your implementations effectively so that they grow, and so that more people can benefit from our unique system.

Managing this process will involve working directly with clients in order to identify their needs, develop a clear project plan with milestones and then deliver and report back on that plan. The role calls for a real balance of skills; project management, training and facilitation skills are crucial as is an understanding of the needs of vulnerable people and the organisations that support them.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on 05/11/2021.

Download Spec

Senior Account Manager - Home based with some travel

The Senior Account Manager (SAM) will be responsible for developing and maintaining excellent relationships with all our clients and ensuring that BiH delivers high satisfaction at all stages of fulfilment and ongoing use.

Establishing lines of communication with colleagues, departments, clients, and partner organisations will come easy to you. You will be supporting your colleagues/ team members to deliver project initiatives, and best in class client services. Commercially driven, helping to develop and improve processes, drive forward the strategic direction of the business and, represent the clients’ interests internally is key.  

You'll need outstanding interpersonal, communication, and networking skills, and to be commercially confident with a customer-focused approach. Knowledge of commissioning structures within local authorities and other health and social care organisations will also be essential.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on the 12/11/2021.

Download Spec

Programme Support - Home based with some travel

The role of the Programme Support is a crucial one, serving to support the relationship between the client and Brain in Hand (BiH) Programme Managers (PMs) to ensure our internal resources are aligned with the client’s needs and that they are deployed on time.

Working with organisations who have purchased a ‘Managed’ Service’ from BiH, you will support an outstanding Programme, focusing on both the User experience and the organisation’s needs. Ultimately your goal is to support the Programmes effectively, so that the maximum number of Users get the best possible outcomes and that the client can see the value in implementing BiH at scale.

You will support the Programme Manager to build a solid and sustainable pipeline of referrals is a crucial element of the role and will necessitate online and face-to-face engagement with practitioners and team managers (when safe and appropriate), to gain their trust and make sure they understand who, and how to refer to BiH. 

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy closes at 9am on 12/11/2021.

Download Spec

Contact us

We want it to be as simple as possible to contact us.

You can:

Call us

Call 01392 247 909.

Email us

Email support@braininhand.co.uk, or scroll down for more contact addresses.

Message us

You can send direct messages to us via our Facebook page (click here).

Write to us

Write to Brain in Hand Ltd, Hampton House, 23 Longbrook Street, Exeter EX4 6AB.

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