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Brain in Hand Ltd, Hampton House, 23 Longbrook Street, Exeter, EX4 6AB

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Live your life your way.

Do more, reach your goals, and build independence with a unique combination of human support and digital self-management tools.

Our Android app, refreshed Learn about our SBRI win

You on your best day

Manage life's bumps in the road, the unexpected and unfamiliar, with simple digital tools and real human support just when you need it.

Brain in Hand is your link to the organised, calm, in-control you who knows exactly what to do when things get difficult. It's with you every step of the way, helping you to solve problems, stay on top of things, and manage anxiety so you can achieve your goals.

Young woman with earbuds in wheelchair

The integrated Brain in Hand system

Brain in Hand is a digital self-management support system for people who need help remembering things, making decisions, planning, or managing anxiety. It's not condition-specific, but is often used by people who are autistic, who have learning difficulties, or who are managing mental health challenges. Combining human support and digital self-management technology, Brain in Hand helps people live more independently.

Our system is approved by government departments and in use throughout health, social care and higher education settings across the UK.

Onboard

One-to-one support

A qualified specialist helps you to identify your goals, recognise strengths, and develop solutions to overcome problems. We support each of our users to get started in the right way and keep making Brain in Hand work best for you.

Softwaretools

Web and mobile software

Simple self-management features help with managing anxiety, remembering things, planning, and making decisions. It's all personalised on a secure web page and accessed on your phone or smart device whenever you need it.

24H

Round-the-clock support

Whenever you need some extra help, you can use a simple traffic light system to let someone know you could use some support. This could be a Brain in Hand responder, or someone who already supports you.

With Brain in Hand, you don't have to think about what to do when things are hard. You've already thought about it.

Joined-up, personalised care

We help support services across the UK to achieve truly personalised, joined-up care. Working with service providers every step of the way, we ensure smooth implementation and maximum impact.

Users have control over their own independence, accessing the services they need when they need them. This allows those who support them to reach more vulnerable people within existing resources.

User100

Users

A combination of digital tools and human support, all based on research and evidence about what works, helps people build independence, feel more confident, manage their own difficulties, and achieve their goals.

HSC100

Health and social care

We are working with over 60 local authorities and health teams to get the right support to the right people. With effective implementation support, we enable services to ensure each person is as independent as is right for them.

Uni100

Education

Thousands of students across 80% of UK universities use BiH through the Disabled Students' Allowance. University teams are making the most of the system too, joining up all the right support and resources in one place.

Case Studies

Case Study
User experiences with Brain in Hand
Read Case Study
Case Study
Staying on track, solving day-to-day challenges
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Case Study
Managing panic with Specialist help
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Case Study
Kirklees Council
Read Case Study
Case Study
Wigan Council
Read Case Study

What we do

We champion user-led self-management: we help people to define their own path and support them to create the fulfilling, independent life they deserve, whatever that means to them.

Why we do it

We have a vision of a future that puts people in control of their own lives, managing independently where they can and easily accessing the right support when they need it. We are constantly working towards this goal.

How we do it

We build real, meaningful relationships with our users and our partner organisations. We don’t tell anyone what to do: we help them use their unique strengths and skills to achieve the goals that matter to them.

Grounded in research. Proven in practice.

We want Brain in Hand to improve lives and help organisations to deliver high-quality support more efficiently. From the start, we've invested heavily in engaging with researchers, commissioners, end users, and the academic community so we can better understand the impact our system makes for users and organisations.

You can download research papers and collaborative reports from the Links & Documents section below.

Download our Research Approach document

We have recently been granted a Small Business Research Initiative (SBRI) award. This funding will enable us to undertake research that will help us to improve our product’s capabilities and the overall experience for users and service providers, as well as demonstrating clinical and health economic impact.

We are delighted to have this opportunity and to have been recognised as an innovation that can make a difference.

Learn more about our SBRI win

Links & Documents

Research Approach

Our approach to research and development
Download PDF

How Brain in Hand Works - White Paper

Our white paper, 'How Brain in Hand Works'
Download PDF

Devon Partnership Trust Evaluation (2013)

Devon Partnership Trust's study into Brain in Hand's effectiveness
Download PDF

NAS Evaluation (2015)

The National Autistic Society's survey of autistic students
Download PDF

Kettlewell et al. evaluation for acquired brain injuries (2018)

A study into the potential of Brain in Hand for ABI
Download PDF

Kettlewell et al. systematic review (2019)

A systematic review of personal technology used to improve outcomes for adults with an acquired brain injury
Download PDF

Kirklees Council - Brain In Hand Case Study Report

Kirklees Council's in-depth evaluation of Brain in Hand's impact on outcomes and budgets
Download PDF

Careers with Brain in Hand

Service Delivery Team

Show Available Positions

Customer Support Officer - Head Office Exeter & home based

A Customer Support Officer’s primary role is to ensure that all our customers receive the same high standard of service throughout their Brain in Hand journey, providing proactive and responsive administrative and engagement support to the business. 

You'll need to be an effective communicator with strong customer service skills; this is a varied role, with tasks encompassing every part of our system delivery starting from a first new enquiry and following users throughout the entirety of their time with Brain in Hand.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully. You can also download and complete an application form and send to recruitment@braininhand.co.uk.

This is an ongoing vacancy with no set closing date.

 Download Spec

Contact us

We want it to be as simple as possible to contact us.

You can:

Call us

Call 01392 247 909.

Email us

Email support[@]braininhand.co.uk, or scroll down for more contact addresses.

Message us

You can send direct messages to us via our Facebook page (click here).

Write to us

Write to Brain in Hand Ltd, Hampton House, 23 Longbrook Street, Exeter EX4 6AB.

Or click here to get in touch:

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