What is Brain in Hand?
Brain in Hand is a professional digital support system which helps people with making decisions, managing anxiety, and dealing with unexpected situations.
What we do
We work with organisations across multiple sectors including health and social care, education, and employment. We also provide Brain in Hand directly to end users.
Embedded into services, Brain in Hand can help stretched teams to support more individuals more effectively and reduce traditional support costs.
Our system has been commissioned by over 20% of English councils to support hundreds of service users. In the recent Government autism self-assessment exercise, Brain in Hand was the technological innovation most commonly named by local authorities for supporting independence. We’re also a top-rated support system for autistic people by independent health tech reviewer ORCHA.
Our digital transformation experts help organisations identify the most effective delivery model and referral pathways for their services, complementing existing structures without being an extra burden on resources.
For support in education, Brain in Hand is used mostly by autistic students and students with mental health difficulties. There are thousands of students using the system, with at least one in almost every university in the UK; it helps to ease the transition to university life so that everyone can reach their academic potential.
Who it's for
Brain in Hand is for anyone whose day can be knocked off track by anxiety, unexpected events, or the need to make decisions under pressure.
Brain in Hand is not condition specific. It is better thought of as an aid for people who find it hard to remember things, experience anxiety, or have difficulties with executive function: for example, planning and organising, initiating tasks, and responding to unplanned situations. These challenges are common to many conditions, notably autism, a range of mental health difficulties, and some learning difficulties.
We don’t focus on someone’s condition or diagnosis, concentrating instead on the things they find difficult, the goals they want to achieve, the strengths they already have, and the skills they can develop to achieve those goals.
At Brain in Hand we aim to transform the lives of people with conditions such as autism, mental health issues, and learning disabilities to enable them to achieve their goals, be more confident, and live more independently. In doing this we will demonstrate to those who provide support, including in health and social care and education, that Brain in Hand is a better way of supporting people and will reduce support costs.
We strive to develop the best technology to improve the independence of vulnerable people at all stages in their life. We see a future that puts people in control of their own lives, accessing professional support only when they need it – a future which enables support to become much more effective and organisations to spread their limited resources further.
Our team includes neurodivergent and neurotypical professionals with backgrounds in health and social care, psychology, technology, research, business, and education. We are united by the vision of a future which puts people in control of their own lives, accessing professional support only when they need it; we want each individual user to be able to decide what it is that they want to achieve and how they want to do it. Every member of the Brain in Hand team is committed to making this a reality.
Click here to visit our 'Leadership Team' page for profiles of Brain in Hand's directors and board members.
Research and Evidence
Brain in Hand has been designed to improve outcomes and save money. Since its launch, we have engaged with researchers, commissioners, end users, and the academic community to understand the impact it makes and its acceptability to users. To view our research papers and collaborative reports simply scroll to the Links & Documents section below.
Research on digital support systems in health, education, and social care is still in the early stages. The evidence base is growing, but there is much that is not known and, in many regards, traditional research methods are not suitable.
Mindful of these challenges, there are three principles that inform research and development at Brain in Hand:
- Make the most of existing published research to inform product development
- Be nimble: make the most of every opportunity to gather data and get insight on how Brain in Hand is working
- Be open to collaboration with partner organisations and academic institutions.
Our research programme is informed by the NICE Evidence standard framework for digital health. We have strong evidence for Tier 2 of the standard and are working towards Tier 3a.
We have documented our thinking about the mechanisms behind Brain in Hand in the white paper ‘How Brain in Hand Works’. Our understanding of how Brain in Hand works is constantly evolving, so we want and expect this document to change in light of new insights and feedback from end users, funders, and researchers.
Studies and collaborations
At Brain in Hand we respect and value research and are committed to using evidence to improve the product for our end users and clients.
We have multiple exciting academic collaborations currently underway and have undertaken and supported invaluable studies into how our system works and how it can be made as effective as possible.
Information about this work can be downloaded below.
Links & Documents
User perspectives on how Brain in Hand helps
Open University student Rachel explains how her Brain in Hand Specialist helped her manage panic
Kirklees Council reduces costs in mental health care and community support
Wigan Council's mental health services help service users take control of their own recovery
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Careers with Brain in Hand
Service Delivery TeamShow Available Positions
Quality Assurance Manager
We're looking for a highly organised candidate to fill the new role of Quality Assurance Manager; as such, you'll have the opportunity to help shape our approach to quality assurance. This person will be responsible for ensuring that anyone who works directly with end users on BiH's behalf is delivering an outstanding service.
You'll set, audit, and report on KPIs, support training appraisal, review our user journey and engagement, lead reviews with subcontractor organisations, and support the Head of Service with reviews of procedures, reporting, actions, and outcomes.Download Spec
Continuous Improvement Manager
Our Continuous Improvement Manager is a source of expert knowledge on service delivery processes and data requirements, responsible for ensuring all our processes and systems effectively support all activity towards achieving company objectives.
This role will suit an individual with experience combining, manipulating, and analysing large data sets, modelling and adapting processes, and managing projects with complex data requirements. It will require excellent team working skills and includes line management responsibilities, but most of all it'll take dedication to improving people's lives.Download Spec
Service Delivery Officer
A Service Delivery Officer’s primary role is to provide proactive and responsive administrative support to the business in relation to our individual Brain in Hand customers and their supporters.
Each Officer will also have a key area of responsibility within the customer onboarding and delivery process, for which they have ownership.
There are significant opportunities for progression for the right person in this role.Download Spec
Programme TeamShow Available Positions
Due to rapid expansion, we are looking for two Programme Officers to join our dynamic and highly motivated team who are on a mission to transform lives and services.
Home-based in the Midlands and the South West, you will join our Programme Team at the forefront of our work. This is an operational, client-facing role in the business; you will report to the senior programme manager for your area delivering outstanding implementation service, focusing on both the organisation’s needs and their end use’s experience.
The role of the Programme Officer is a crucial one - serving as the interface between the client and Brain in Hand to ensure our internal resources are aligned with the client’s needs and that they are deployed on time. Ultimately your goal is to manage your implementations effectively so that they grow, and so that more people can benefit from our unique system.Download Spec
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