A Customer Support Officer’s primary role is to ensure that all our customers receive the same high standard of service throughout their Brain in Hand journey, providing proactive and responsive administrative and engagement support to the business. 

You'll need to be an effective communicator with strong customer service skills; this is a varied role, with tasks encompassing every part of our system delivery starting from a first new enquiry and following users throughout the entirety of their time with Brain in Hand.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This is an ongoing vacancy with no set closing date.

A Brain in Hand Specialist's role is to provide solution-focused and strength-based support to individuals who are autistic, neurodivergent, or are managing an anxiety or mental health condition.

Specialists help users to focus on building practical strategies within their software to overcome everyday difficulties. You'll work autonomously to engage with users to book and deliver sessions, manage your caseload, and work collaboratively with your Regional Engagement Manager to support your personal development.

Please download and read the job specification using the button below, then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This is an ongoing vacancy with no set closing date.

We're looking for a motivated, skilled manager to oversee the support we deliver. The human side of our system is just as important as the digital; as Regional Engagement Manager, you'll make sure our users get the best support from our teams and the greatest benefit from Brain in Hand.

We are looking for a highly organised individual with strong analytical and problem-solving capabilities. You will be used to managing a remote team, providing leadership and mentoring to deliver consistent service excellence.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on Monday 15th November.

The role of the Programme Manager is a crucial one - serving as the interface between the client and Brain in Hand to ensure our internal resources are aligned with the client’s needs and that they are deployed on time. Ultimately your goal is to manage your implementations effectively so that they grow, and so that more people can benefit from our unique system.

Managing this process will involve working directly with clients in order to identify their needs, develop a clear project plan with milestones and then deliver and report back on that plan. The role calls for a real balance of skills; project management, training and facilitation skills are crucial as is an understanding of the needs of vulnerable people and the organisations that support them.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on 05/11/2021.

The Senior Account Manager (SAM) will be responsible for developing and maintaining excellent relationships with all our clients and ensuring that BiH delivers high satisfaction at all stages of fulfilment and ongoing use.

Establishing lines of communication with colleagues, departments, clients, and partner organisations will come easy to you. You will be supporting your colleagues/ team members to deliver project initiatives, and best in class client services. Commercially driven, helping to develop and improve processes, drive forward the strategic direction of the business and, represent the clients’ interests internally is key.  

You'll need outstanding interpersonal, communication, and networking skills, and to be commercially confident with a customer-focused approach. Knowledge of commissioning structures within local authorities and other health and social care organisations will also be essential.

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy's closing date is 9am on the 12/11/2021.

The role of the Programme Support is a crucial one, serving to support the relationship between the client and Brain in Hand (BiH) Programme Managers (PMs) to ensure our internal resources are aligned with the client’s needs and that they are deployed on time.

Working with organisations who have purchased a ‘Managed’ Service’ from BiH, you will support an outstanding Programme, focusing on both the User experience and the organisation’s needs. Ultimately your goal is to support the Programmes effectively, so that the maximum number of Users get the best possible outcomes and that the client can see the value in implementing BiH at scale.

You will support the Programme Manager to build a solid and sustainable pipeline of referrals is a crucial element of the role and will necessitate online and face-to-face engagement with practitioners and team managers (when safe and appropriate), to gain their trust and make sure they understand who, and how to refer to BiH. 

Please download and read the job specification using the button below, and then apply by clicking here to access our applications portal. You will need to complete an application form for your application to be submitted successfully.

This vacancy closes at 9am on 12/11/2021.