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Accessibility Statement

This accessibility statement applies to the three technology-based elements of the Brain in Hand service which are run by Brain in Hand Ltd:

  • the public (not signed-in) website at braininhand.co.uk
  • the signed-in website (web-app) for registered users
  • the Android and iOS mobile applications for registered users.

Preliminary accessibility audits have shown that Brain in Hand is partially compliant with the AA level (as defined in the Web Content Accessibility Guidelines). We are continuously improving and aiming to be AA compliant by the end of 2021. More details are given below.

How accessible Brain in Hand is

The Brain in Hand public website

We know some parts of this website are not fully accessible. For example:

  • you cannot modify the line height or spacing of the text;
  • most older PDF documents are not fully accessible to screen reader software;
  • some of our pages are difficult to navigate using just a keyboard;
  • you cannot skip to sections of each page when using a screen reader;
  • many of our videos do not have integral captions or a transcript.

The Brain in Hand web-app for registered users

We know some parts of the web-app are not fully accessible. For example:

  • some pages have areas of poor colour contrast;
  • some buttons do not have a text alternative;
  • some pages do not have proper HTML headers so screen reader software may not represent the visual page structure;
  • most older PDF documents are not fully accessible to screen reader software.

The Brain in Hand mobile applications for registered users

We know some parts of the applications are not fully accessible. For example:

  • some screen elements do not have a text alternative or a text label;
  • some pages have poor colour contrast where the colour of an image element or text element has insufficient contrast with its background;
  • some screen elements have a small “touch target”.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, please call us on 01392 247 909 or email info@braininhand.co.uk.

We’ll consider your request and get back to you within 7 working days to provide the information or to let you know if we can’t.

 

Reporting accessibility problems with Brain in Hand

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact info@braininhand.co.uk.

 

Technical information about accessibility with Brain in Hand

Brain in Hand Ltd is committed to making its websites and mobile applications accessible.

We are working towards meeting the WCAG 2.1 AA standard and have conducted tests of a sample of pages on each website and application.

 

Compliance status

The Brain in Hand public website, the Brain in Hand web-app for registered users and the Brain in Hand mobile applications are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Brain in Hand have conducted a short internal audit and we are aware of the following non-compliances.
We expect to conduct further tests of each part of Brain in Hand as part of the improvements we plan for 2021.

The Brain in Hand public website

  1. Some buttons do not have a text alternative, i.e. are in need of an alt or aria-label attribute. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content).
  2. Some pages do not have proper html headings. Clear and descriptive headings help all users find information more easily and better support screen reader users. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).
  3. Some pages have poor colour contrast where the colour of an element or text has insufficient contrast with its background. This fails WCAG 2.1 success criterion 1.4.3 (Contrast - (Minimum)).
  4. On some pages, not all content is within a landmark region defined using HTML role attributes. This means the pages are harder for screen reader users to navigate.
  5. Not all video content has captions or a transcript. This fails WCAG 2.1 success criterion 1.2.2 (Captions (Prerecorded) and 1.2.5 (Audio Description (Prerecorded)).
  6. Not all pages have a HTML language element. This fails WCAG 2.1 success criterion 3.1.2 (Language of Parts).
  7. Some pages have nested interactive controls which are not announced by screen readers. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
  8. Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

The Brain in Hand web-app for registered users

  1. Some buttons do not have a text alternative, i.e. are in need of an alt or aria-label attribute. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content).
  2. Some pages do not have proper html headings. Clear and descriptive headings help all users find information more easily and better support screen reader users. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).
  3. Some pages have poor colour contrast where the colour of an element or text has insufficient contrast with its background. This fails WCAG 2.1 success criterion 1.4.3 (Contrast - (Minimum)).
  4. On some pages, not all content is within a landmark region defined using HTML role attributes. This means the pages are harder for screen reader users to navigate.
  5. Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

The Brain in Hand mobile applications for registered users

  1. Some screen elements do not have a text alternative or a text label.
  2. Some pages have poor colour contrast where the colour of an image element or text element has insufficient contrast with its background.
  3. Some screen elements have a small “touch target”.

We are actively developing the Brain in Hand mobile applications and our plans for 2021 include a focus on improving accessibility.

Disproportionate burden

Some user referral and feedback forms linked from the public website are based on WordPress. These will not be updated but we aim to replace these with custom webforms by the end of 2021.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. We will be reducing the amount of necessary information delivered through PDF in 2021.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some PDFS that we link to are not owned or produced by Brain in Hand.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

What we're doing to improve accessibility

We are planning significant changes to the public website during 2021. This will include a focus on improving the accessibility of the site.

We are also actively working on significant changes to the web-app for registered users and the mobile applications. When we publish new content we’ll make sure that we meet accessibility standards.
We aim to be AA compliant by the end of 2021.

 

Preparation of this accessibility statement

This statement was prepared on 3 June 2021. It will be reviewed in January 2022.

This statement is based on our sample tests.

We tested the Brain in Hand websites against the Web Content Accessibility Guidelines V2.1 level A and level AA. We selected the sample of pages to test based on the importance of the information on the page and to test against a range of different page types and functions.

The public website was last tested by Brain in Hand Ltd. in May-June 2021.

This included a sample of:

  • Home page
  • Referral forms
  • Information pages - For Me and Health & Social Care
  • Video content
  • Contact Us page

The registered users' web-app was last tested by Brain in Hand Ltd. in April 2021.

This included a sample of:

  • Sign-in screens
  • User facing web-app
  • Diary
  • Unplanned
  • Activities
  • Timeline
  • Settings

The mobile applications were last tested by Brain in Hand Ltd. in May-June 2021.

This included a sample of:

  • Diary
  • Unplanned
  • Timeline
  • Settings

We will conduct fuller accessibility tests as we start work on each part of Brain in Hand during 2021, and will continue to test during the active development.