Brain in hand - personal technology for independant living

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We’re great. Are you? We are looking for stars to light up our business.

 

If you want to work within a free thinking, innovative environment, then we want to hear from you.

We support organisations to use assistive digital technology to transform the lives of people who are autistic, have mental health problems, Learning Disabilities and acquired brain injury.

We are a young, fast-growing technology company based in Exeter, in the beautiful county of Devon, and we are looking for exceptional candidates to join our Programme, Finance, Development, Business Development, and Service Delivery Teams (see below).

 





Programme Team

Senior Programme Manager (Account Management Lead) – Full Job Description HERE

One full-time permanent post.

Midlands Region (home-based in region); reporting to the COO.

Salary is flexible but the range starts at £35K.

Due to rapid expansion we are looking for a Senior Programme Manager to join our dynamic, highly motivated team on a mission to transform lives and services.

The role is diverse, challenging, and exciting: you’ll be responsible for the management of a portfolio of Brain in Hand implementation sites, as well as the direct delivery of training and support. You’ll undertake a critical leadership role within the team of four Senior Programme Managers, holding responsibility for Account Management.

This is the most senior operation and client-facing role in the business, with line management responsibility for Programme Managers and Programme Officers.

We would be particularly interested in hearing from you if you work in a commissioning, clinical, social work, support or management role for a local authority, the NHS, or other provider.  You don’t need to be a technology expert, but you do need a proven track record of managing and delivering projects within health or social care, as well as a solid understanding of how services are provided to people with a range of needs, including autistic people, those with learning disabilities or brain injuries, and those with mental health difficulties.

To apply:

Please complete our application form and send to hr@braininhand.co.uk. For an informal conversation about the role, please contact our COO Matt Daniel on 01392 247909.

Closing Date:  18th November at 9am

 


 

Programme Support Officer – Full Job Description HERE

We are looking for an organised and efficient administrator in an exciting, challenging, and diverse role. You will provide pivotal administrative support to our programme team. Must have good analytical skills and use the full Microsoft Office suite at an intermediate level.

There will be very strong opportunities to progress in this role for the right person. An interest in psychology and supporting people would be advantageous but not essential.

1 Post full-time (40hrs)

Salary £18K+ depending on experience

Head Office, Exeter

Reporting to the Programme Manager

To Apply:

To apply please complete our application form and send to hr@braininhand.co.uk

Closing Date:  18th November at 9am

Service Delivery Team

 

Service Delivery Manager
Click here for full Service Delivery Manager Job Description

1 post available, Exeter

The Service Delivery Manager’s primary role is to ensure that all Key Performance Indicators (KPIs) are being appropriately monitored, reported and exceeded in order that the team contributes effectively to the overall company objectives.  This includes the analysis and cleansing of data spanning a variety of different business functions, the improvement of data collection processes and the development and publishing of useful reporting metrics for company-wide insight.

The Service Delivery Manager will be responsible for using the data to target resources to ensure the smooth running of the customer support functions within Service Delivery team(s).
In addition, Service Delivery Manager will take ownership of our Customer Relationship Management (CRM) system.

We are looking for a highly motivated, organised and focussed person for this key position.  Enthusiasm, ability to demonstrate the essential analytic skills and a willingness to learn quickly is crucial; full support will be given for the right candidate to grow into and with the role.

£26,000+
40 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, December 1st 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Sarah Todd, Service Delivery Director.

 


 

Service Delivery Support Officer
Click here for full Support Officer Job Description
2 posts available, Exeter

A Support Officer’s primary role is to provide responsive administrative support to the business in relation to our individual Brain in Hand customers and their supporters.  This role will focus in the large part on our students within Higher Education but will also support those in other sectors.

£18,000 FTE
30-40 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, November 17th 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Lynn Bowman, Service Delivery Manager.

 


 

Service Delivery Engagement Officer (Customers)
Click here for full Engagement Officer (customers) Job Description
1 post available, Exeter

Engagement Officers have a key area of responsibility within the customer engagement process.  This role will focus on our users who private pay or are referred through workplace or local authority funding schemes, but will also support those in other sectors.

£19,500+ FTE
30-40 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, November 17th 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Lynn Bowman, Service Delivery Manager.

 


 

Service Delivery Engagement Officer (Clients)
Click here for full Engagement Officer (clients) Job Description
1 post available, Exeter

Engagement Officers have a key area of responsibility within the customer engagement process.  This role will focus in the large part on engagement with Higher Education practitioners working with our Brain in Hand student users.  In addition. this role will also provide administrative support where organisations are utilising our Specialist Support and Response Services to support their users.

£19,500+ FTE
30-40 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, November 17th 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Lynn Bowman, Service Delivery Manager.

 


 

Brain in Hand Specialists (self-employed)
Click here for full BiH Specialist Job Description

Field-based, various locations UK-wide

A Brain in Hand Specialists’ primary role is to provide solution-focussed and strength-based support to Brain in Hand customers and their supporters.  We are interested to hear from outstanding, motivated individuals with the skills to support a caseload of service users to enable them to thrive using Brain in Hand technology.

£35 per hour
Caseload size and frequency may vary seasonally and will also be dependent upon location and local client need.

Applications welcome at any time – rolling recruitment, 4+ inductions per year.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Emma Govier, Specialist Support Coordinator.

 


 

Brain in Hand Senior Specialists
Click here for full Senior Specialist Job Description

2 Posts Available, Field-based, to cover North & South UK

A Brain in Hand Specialists’ primary role is to provide solution-focussed and strength-based support to Brain in Hand customers and their supporters, to enable them to thrive using Brain in Hand technology.

Senior Specialists’ should lead by example, demonstrating gold-standard support, providing both proactive and responsive user caseload management and supporting both new and established Specialists with their induction programme, ongoing training and continuing professional development to ensure best-practice and quality assurance UK-wide (20+ Specialists per Senior Specialist).

£26,000+ FTE
Expenses will be paid to cover travel and the costs of remote working
20-30 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, December 1st 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Lynn Bowman, Service Delivery Manager.

 


 

Brain in Hand Regional Engagement Specialists
Click here for full Regional Engagement Specialist Job Description
1 position is available in Scotland
6 positions are available to cover England, Wales and Northern Ireland
Field-based, various locations UK-wide

A Regional Engagement Speciaists’ primary role is to build relationships with practitioners working with our Brain in Hand student users; to encourage appropriate referrals for Brain in Hand from needs assessors / needs assessment centres, and to provide training and support to embed best practice within universities, colleges and non-medical help support providers.

In addition, Regional Engagement Specialists will have a key area of responsibility within the customer engagement process; providing both proactive and responsive student caseload management support to the business in relation to our Brain in Hand customers at delivery settings (primarily universities) within their region.

We are looking for 6-8 RESs to cover the UK, and so regions may be amended based on the locations of the successful applicants:

  • Scotland
  • North West England
  • North East England
  • East-Midlands & Central England
  • West-Midlands & Wales
  • North London & East Anglia
  • South London & South East England
  • South West & South England.

£26,000+ FTE
Expenses will be paid to cover travel and the costs of remote working
20-30 hours per week – flexible working and job share will be considered

Closing date: 4pm on Sunday, December 1st 2019
Please apply early; the advert may be closed if a high level of applications are received.

Click here to download an application form
Applications should be sent to HR@braininhand.co.uk for the attention of Sarah Hutchings, Development Manager.

 


 

Business Development Team

Telesales Executive

We’re looking for a new telesales executive to join our sales team; based in our head office in Exeter, this role will involve identifying, qualifying, and proactively engaging with new sales leads to schedule meetings for our field-based sales managers.

We partner with organisations including local authorities, NHS trusts, charities, universities, and employers, and support them to use technology to drive change. Our ideal candidate for this role will have experience of sales and customer service best practice, and be willing to develop skills in all aspects of the sales process including reporting, strategy, and lead management. You’ll need to be a good communicator and well-organised, and a track record of supporting sales efforts would be advantageous.

Salary starting from £21,000 per annum, with OTE expected to be £28,000. This is a permanent role at 40 hours per week.

The closing date for this application is 5pm on December 9th, 2019.

Please download the full job description, which can be found here, before applying.

To apply please complete our application form and send to hr@braininhand.co.uk for the attention of Lisa Boullé, Business Support Manager.

Finance Team

 

Finance Manager – Full Job Description HERE

Reporting to the Chief Finance Officer, the Finance Manager role has responsibility for budgeting, forecasting, and reporting across the company. You’ll also be supporting the CFO in more strategic financial modelling matters.

You’ll need to be a self-starter: identifying where existing processes need to be reviewed or revised, you’ll also need to devise and implement new processes as appropriate. This is a key senior role in a small team; your contribution to our business and our culture will be important. Being highly motivated, organised, and focused will be critical, and there will be potential for personal development and career progression.

Please view the job description linked above for more details of the tasks the role will involve and the skills you’ll need to have.

Up to 40 hours per week, based in our head offices in Exeter. Flexible working will be considered.

Salary starting from £35,750.

Closing Date:  25th November at 5pm

To Apply…

To apply please complete our application form and send to hr@braininhand.co.uk for the attention of Anne Stenning, Chief Finance Officer.

Development Team

Technical Support Analyst – Full Job Description HERE

Our Development Team focuses on the technical aspects of Brain in Hand, ensuring that everyone who uses our system in any capacity gets the best possible experience.

You’ll be joining a highly skilled and motivated team of developers and Brain in Hand experts, working collaboratively to maintain the production versions of our technology and improve it for future releases. Your tasks will include managing support calls, informing internal stakeholders about key areas of the system, and making and championing recommendations for improvement.

Please view the job description linked above for more details of the tasks the role will involve and the skills you’ll need to have.

40 hours per week, based in our head offices in Exeter.

Salary range between £18,000 and £25,000.

Closing Date: the advert will be removed as soon as the right candidate has been identified.

To Apply…

To apply please complete our application form and send to hr@braininhand.co.uk for the attention of Lisa Boullé, Business Support Manager.

"Brain in Hand is such a unique place to work. It’s so fulfilling to work alongside a team of such capable and friendly individuals, whilst getting to help people progress towards transforming their lives and achieving their goals"

Francis Oliver, Programme Officer, Brain in Hand




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