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Careers with Brain in Hand

We don’t mean to brag, but we’re doing our best to change the world here.

We can’t do it on our own, though: as we continue to expand at pace, helping more people to become more confident and independent, we’re looking for bright new stars to light up our business.

If you want to join a motivated and skilled group of professionals within an innovative, inclusive environment built on respect for difference and new ideas, then we want to hear from you. We deliver our professional support system to end users with a range of needs and difficulties, and to organisations (including local authorities, NHS trusts, charities, and universities) who use it to transform the lives of the people they support.

Our reach is always growing, so keep an eye on this page for information about roles which could span the whole of the UK; we’ll list specific vacancies below, but we’ll always be looking for exceptional candidates to fill roles which may be region-specific, home-based with travel, or working out of our head offices in Exeter, in the beautiful county of Devon.

We are currently seeking quality candidates for the following vacancies:

Careers with Brain in Hand

Service Delivery Team

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Quality Assurance Manager

We're looking for a highly organised candidate to fill the new role of Quality Assurance Manager; as such, you'll have the opportunity to help shape our approach to quality assurance. This person will be responsible for ensuring that anyone who works directly with end users on BiH's behalf is delivering an outstanding service.

You'll set, audit, and report on KPIs, support training appraisal, review our user journey and engagement, lead reviews with subcontractor organisations, and support the Head of Service with reviews of procedures, reporting, actions, and outcomes.

Please read the full job specification, then download our application form. Applications should be sent to for the attention of Lynn Bowman, Head of Service Delivery.

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Continuous Improvement Manager

Our Continuous Improvement Manager is a source of expert knowledge on service delivery processes and data requirements, responsible for ensuring all our processes and systems effectively support all activity towards achieving company objectives.

This role will suit an individual with experience combining, manipulating, and analysing large data sets, modelling and adapting processes, and managing projects with complex data requirements. It will require excellent team working skills and includes line management responsibilities, but most of all it'll take dedication to improving people's lives.

Please read the full job specification, then download our application form. Applications should be sent to for the attention of Sarah Todd, Director of Service Delivery.

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Service Delivery Officer

A Service Delivery Officer’s primary role is to provide proactive and responsive administrative support to the business in relation to our individual Brain in Hand customers and their supporters.

Each Officer will also have a key area of responsibility within the customer onboarding and delivery process, for which they have ownership.

There are significant opportunities for progression for the right person in this role.

To apply, please download and complete an application form. You should then direct your completed form to for the attention of Lynn Bowman, Head of Service Delivery.

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Programme Team

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Programme Officer

Due to rapid expansion, we are looking for two Programme Officers to join our dynamic and highly motivated team who are on a mission to transform lives and services.

Home-based in the Midlands and the South West, you will join our Programme Team at the forefront of our work. This is an operational, client-facing role in the business; you will report to the senior programme manager for your area delivering outstanding implementation service, focusing on both the organisation’s needs and their end use’s experience.

The role of the Programme Officer is a crucial one - serving as the interface between the client and Brain in Hand to ensure our internal resources are aligned with the client’s needs and that they are deployed on time. Ultimately your goal is to manage your implementations effectively so that they grow, and so that more people can benefit from our unique system.

To apply, please complete our application form and send to for the attention of Lisa Boullé, Business Support Manager.

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Apply now

To apply for any of the above positions, please ensure that you have first read and understood the job specification.

Then click here to download an application form, which you should send to us as directed in the individual vacancy advertisement.