Brain in hand - personal technology for independant living

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Do you want to join a revolution… supporting organisations to use assistive technology to transform the lives of people with autism, mental health problems and other conditions?

Then we want to hear from you!


About us

We are a young, fast growing technology company based in Exeter, in the beautiful county of Devon.

Brain in Hand has developed innovative technology which supports people to live more independent and fulfilling lives.  Our main focus to date has been on people with Autism and Asperger’s syndrome, but we are increasingly applying this to other areas such as acquired brain injury or broader mental health conditions. We have clients all over the country and the list is growing quickly.  We work with Local Authorities, the NHS, private and third sector providers as well as individuals who use Brain in Hand by themselves.  Brain in Hand is helping them improve outcomes for users and, of course, helping users be the best that they can be!

For full details about available roles, job descriptions and how to apply, see below.

Service Delivery Manager


Service Delivery Manager

Full-Time (job share will be considered)
Office-based in Exeter with some regional and occasional national travel
Reporting to the Service Delivery Director



Brain in Hand is a dynamic and rapidly growing technology company with a mission to transform the lives of people with autism, mental health difficulties and neurological conditions using cloud-base software and high quality in-person support.

Our Service Delivery team is responsible for ensuring that our customers have a first-class experience, from their initial enquiry about our services to being established Brain in hand users. The team deals with requests for information, orders and purchases, liaises with family members and support organisations and coordinates the set up and delivery of the ongoing specialist support for Brain in Hand users.

Our users access Brain in Hand via a range of funding streams including Education Health & Care Plans, Disabled Students’ Allowance, Access to Work Grants and private purchase.

Due to our continuing and rapid company expansion we are looking for a self-motivated, enthusiastic and values-driven professional to lead on Service Delivery and shape this new role to make a signification contribution to the growth of the business.

We are looking for someone who has a proven track record of project management within a user-led customer service environment and would like to hear from outstanding individuals with the skills to develop and manage our Service Delivery processes in a customer-focussed way.

This role is office-based in Exeter, but some regional (and occasionally national) travel will be required in order to support our field-based Specialists, engage with key stakeholders and to attend events as necessary.


For full details, including the role specification and skills and experience required, can be found here: Brain in Hand Service Delivery Manager – April 2019



Application Process

If you are looking to be part of a passionate, fast-growing team, please register your interest with us by submitting a tailored CV and a short covering letter (one-side of A4 max) outlining your suitability for the role.

Applications should be addressed to Sarah Todd, Service Delivery Director, at

The closing date for this role is 4pm on Thursday April 25th.



Brain in Hand Specialists


Brain in Hand Specialists
Self-Employed, UK-Wide, Competitive Hourly Rate

We are interested to hear from outstanding, motivated individuals with the skills to support a caseload of end-users to:

  • identify barriers to achieving their goals
  • build individual strategies to overcome them
  • set-up their Brain in Hand accounts
  • input their strategies so they are available when they need them the most
  • use Brain in Hand collaboratively with their supporters.

Sessions may be delivered in users’ own home, or at their place of work, education or support.  On occasion you may also support Programme Managers in training small teams of supporters to use the system and appropriately integrate Brain in Hand into their working practices.


Skills and Experience

Potential Brain in Hand Specialist Trainers must have:

  • professional or personal experience of supporting those with mental health difficulties, autism, SpLDs or brain injury
  • an understanding of the impact hidden impairments may have on learning, confidence and independence
  • an understanding of person-centred working and solution-focused techniques
  • experience in coaching / training / mentoring individuals
  • patience and the ability to communicate and quickly build rapport with people with anxiety or who might find communication difficult (both written and verbally)
  • the ability to manage and prioritise your own time and caseload, and work to strict deadlines
  • the ability to coordinate others
  • attention to detail / accuracy
  • flexibility to suit the needs of the business and be a team player.

You must also be confident working with technology – iOS and Android smartphones and tablet devices, downloading apps, internet and wifi connectivity on laptops / PCs / devices, cloud-based software, using Skype, etc.

We would welcome applications from those:

  • who have experience within occupational therapy, speech and language therapy, IAPT services, SEN provision, social work, or vocational rehabilitation
  • with experience working within HE or FE student support (disability or mental health) or DSA funded provision (Specialist Mentoring or Specialist Study Skills)
  • with experience working within job coaching, supported internships or supporting the delivery of Access to Work funded provision.

A good working knowledge of support and funding available within health and social care, education or workplace would be an advantage, but not essential.

Applicants must have their own transport or good links to public transport.


Application Process

If you are looking for an exciting new project and to be part of a passionate, fast-growing team, please register your interest with us by submitting a CV and a short (one-side of A4 max) covering letter outlining your suitability for the role.

Applications should be addressed to Sarah Todd, Service Delivery Director, on

This is an open application process. We typically have a number of intakes per year and so would welcome speculative applications at any time.


Applying for jobs

Applications can be emailed to or direct to the email address specified in the role advert.

“It’s so rewarding to be part of a team which enables people to implement person-centred technology that helps individuals to transform their lives and achieve their goals.”

Laura Newton, Implementation Director, Brain in Hand

Latest News

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Following the tremendous success of last year’s Brain in Hand Minecraft Marathon, which raised an astonishing £1,045 for the amazing local charity Positively Autistic, it’s time to get building for another 24-hour Minecraftathon! On Friday April 5th at 10am we’ll commence our annual building bonanza, which this year will have an underwater vibe: it’s the read more


Changing the Shape of University Mental Health Support Services with De Montfort University

De Montfort University has transformed its support services by implementing Brain in Hand technology: this decision has helped more than one hundred young people to receive personalised support and flourish at University. In our recent webinar, DMU’s Leanne Herbert shared the benefits achieved with Brain in Hand. We also heard about the importance of providing read more


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Our case studies

Employable Me's Erica won't go to work without her Brain in Hand

Erica, 46 from the Wirral was diagnosed with Asperger syndrome when she was 32. She has been unemployed for the past six years. Erica finds social interaction at work hard, she feels people don't always understand her and sometimes see her as being less intelligent, because of her facial expressions. Read more >>

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